If you are recycling an iPhone that is locked, please remove it from your account before sending. Devices locked with iCloud prevent us from completely removing user information, which only leaves physical destruction methods to ensure data is secure. Follow the steps below for relevant iPhones, depending on device, it may vary slightly:
- Sign in to iCloud.com with your Apple ID.
- Go to Find My iPhone.
- Select All Devices to open a list of devices linked to your account, then select the device to be removed.
- Click Remove from Account.
Package arrival instructions.